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Complaints

How do I make a complaint?

If you have a complaint or concern about the service you have received at this practice please let us know.

We operate a Practice Complaints Procedure as part of an NHS system for dealing with complaints.  Our complaints system meets national criteria.

Most problems and complaints can be sorted out at the time they arise with the person concerned.

If your problem cannot be sorted out in this way and you wish to make a complaint, we would like you to let us know as soon as possible, ideally within a matter of days or at most a few weeks.  If this is not possible please let us have details of your complaint either within 6 months of the problem or  within 6 months of discovering that you have a problem and provided this is within 12 months of the incident.

Please click here for our Practice Complaints  Procedure leaflet and here for the Practice Complaints form. You can print out both of these or obtain them from the Surgery Receptionist.

Complete the Practice Complaints form and send it to the practice or hand it to the Receptionists.   

The form will be passed to the Practice Manager, Ms Tamzen Hogben, or in her absence the Senior Receptionist. Further action will take place as described in the Practice Complaints  Procedure leaflet

Last updated 17 January 2016

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