burgessroadsurgery.co.uk

SystmOnline log in

 

Home
The Surgery
Appointment times
Out of Hours
Doctors
Nurses
Staff
Attached Staff
Services
Register
Students
Map
NHS Near Me
How do I?
SystmOnline
eConsult
Patient Survey
Complaints
Links
Privacy
Statutory Notices

 

 

 

How do I?

How do I register with Burgess Road Surgery?

How do I find the Surgery?

How do I see the Doctor?

How do I speak to the Doctor by phone?

How do I arrange a home visit?

How do I get a repeat prescription?

How do I make a complaint?

How do I register with Burgess Road Surgery?

To register with the Surgery you may attend in person with your NHS card or fill in a form at the Surgery reception.

You can also print off registration forms here. Complete the forms, sign and bring into the surgery with 2 forms of ID, 1 photographic and one with your current address on it.

Registrations
Burgess Road Surgery
357a Burgess Road
Southampton
SO16 3BD

After registering with Burgess Road Surgery you are strongly advised to attend with an appointment to see the doctor or nurse for a Registration Health Check to assess any health needs.

click for top of pageclick for top of the page

 

How do I find the Surgery?

We are near the Swaythling end of Burgess Road about 500m from the University. On Burgess Road we are on the opposite side of Burger King restaurant at the corner of Burgess Road and Tulip Road. The Surgery is next to St Albans Church with its main entrance on Tulip Road. There is parking for 22 cars with reserved area for the disabled.

We are here

Map showing Burgess Road Surgery

Please click here for the streetmap.co.uk  map of the surgery area.

click for top of pageclick for top of the page

 

How do I see the Doctor?

Appointments to see the doctor or the nurse can be made in person or by phoning 023 80 676233 Monday to Friday from 8am to 6pm.
You can also book appointments online.

click for top of pageclick for top of the page

 

How do I speak to the Doctor by phone?

If you need to speak to the Doctor over the telephone please ask the Receptionist who will suggest a good time for you to phone or the Doctor can phone you back.

click for top of pageclick for top of the page

 

How do I arrange a home visit?

Home visits are only for people who are housebound or genuinely too ill to attend the surgery. If you require the doctor to call at your home please phone the surgery between 8am and 10am so that the doctors can plan their visits. 

Please do not ask the doctor to visit unless the patient is housebound or genuinely too ill to come to the surgery.

click for top of pageclick for top of the page

 

How do I get a repeat prescription?

If you are on regular medication please see the Doctor. The Doctor needs to authorise the repeat prescription. The Surgery has a computerised repeat prescription system. Once the Doctor has authorised the repeat prescription you may obtain repeat prescriptions. Please allow 2 working days for the prescription to be processed. From time to time you may be asked to see the Nurse or the Doctor to check on your health.

click for top of pageclick for top of the page

 

How do I make a complaint?

If you have a complaint or concern about the service you have received at this practice please let us know.

We operate a Practice Complaints Procedure as part of an NHS system for dealing with complaints.  Our complaints system meets national criteria.

Most problems and complaints can be sorted out at the time they arise with the person concerned.

If your problem cannot be sorted out in this way and you wish to make a complaint, we would like you to let us know as soon as possible, ideally within a matter of days or at most a few weeks.  If this is not possible please let us have details of your complaint either within 6 months of the problem or  within 6 months of discovering that you have a problem and provided this is within 12 months of the incident.

Please click here for our Practice Complaints  Procedure leaflet and here for the Practice Complaints form. You can print out both of these or obtain them from the Surgery Receptionist.

Complete the Practice Complaints form and send it to the practice or hand it to the Receptionists.   

The form will be passed to the Practice Manager, Ms Tamzen Hogben, or in her absence the Senior Receptionist. Further action will take place as described in the Practice Complaints  Procedure leaflet

Last updated 17 January 2016

click for top of pageclick for top of the page