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Patient Survey Results 2007-8

A Department of Health patient survey was carried out to assess what patients thought of the access to the Health Professionals by phone and face to face consultations.

4 areas of access were looked at
1. Telephone access (how easy was it to speak to a Doctor on the phone)
2. 48 hour access to a GP (how easy was it to book an appointment within 48 hrs of phoning)
3. Advanced booking (how easy was it to book an appointment with a Doctor more than 2 days ahead)
4. Advanced booking with a specific GP (how easy was is to book an appointment with a specific Doctor more than 2 days ahead)

Results
In total 779 forms were distributed.
208 completed forms were received = 27%

1. Satisfaction with telephone access
Total number of responses = 140
Number satisfied = 137 
Percentage satisfied = 98%

2. Satisfaction with 48hr access
Total number of responses = 110
Number satisfied = 102
Percentage satisfied = 93%

3. Satisfaction with advanced booking
Total number of responses = 81
Number satisfied = 77
Percentage satisfied = 95%

4. Satisfaction with advanced booking with a specific Doctor
Total number of responses = 98
Number satisfied = 91
Percentage satisfied = 93%

See Burgess Road Surgery Patient survey results on NHS website.

 

Last updated  16/02/2014