Burgess Road Surgery
357a Burgess Road
Telephone 023 8067 6233
Fax 023 8067 2909
This website gives information
about Burgess Road Surgery, the GP Doctors and Staff, and the services and
facilities that are provided there.
The Surgery is close to the University of Southampton.
INFORMATION FOR PATIENTS REGARDING
COVID-19 (CORONAVIRUS) INFECTION
During this difficult time, we want to assure you that we are still
here for your health needs. It is especially important to remember
that there are health problems other than COVID-19 that you may need
help with and that if you have a medical emergency you still need to
access urgent healthcare.
Please do not put off contacting us if you have a medical need,
sometimes contacting us can prevent a hospital admission if we can
treat you promptly. You can contact us via e-consult or telephone
and we will conduct a remote assessment. This may mean we respond to
queries via email, phone you or conduct a video consultation with
If you need to be seen face to face we can arrange to do this
safely, following national guidance to minimise the risk of
infection. We also have the ability to discuss your care with
hospital specialists when needed. The hospital is still “open for
business” and if you need hospital care we can support you with
Outside of our opening hours, if you have an urgent medical
(physical or mental health) need please visit
or call 111 if you cannot access the website.
If you develop symptoms of COVID 19 (new, continuous cough, fever
≥37.8) please go online or call 111 directly.
Thank you for your continued co-operation.
Statement from the NHS in
Hampshire and the Isle of Wight
COVID-19: The way that general practice is changing
Over the last couple of weeks, you are likely to have noticed a
marked difference in the way things are being done in general
practice as we manage Covid-19. Thank you for adapting so quickly to
these new ways of working.
To limit the spread of Covid-19, we have worked to reduce footfall
through practices by using online consultation systems like
e-consult, telephone appointments and video consultations to ensure
we continue providing you with the care you need.
Our top priority is to keep our patients and staff safe whilst
ensuring patients get the care they need. Keeping our staff healthy
is crucial so that they can continue to care for everybody,
therefore GPs and their staff have been working together with other
local surgeries to develop a system which will be able to meet these
From now on, when you contact your surgery for an appointment you
will receive an initial assessment through e-consult (on the
practice website) OR by telephone, by a suitably trained clinician.
It is essential that you give an accurate and detailed description
of your symptoms when asked. This will allow us to provide you with
the most appropriate treatment.
If you have suspected Covid-19 symptoms and, following a telephone
assessment, need to have a further face-to-face appointment, this
may not take place at your usual GP surgery. Instead you may be
directed to another local site that has been specifically set up to
better deal with your needs.
If you need to have a non-Covid-19 related face to face appointment
and do not have any Covid-19 symptoms, you may still be able to
access your usual surgery. However, please be aware that this may
change. Services may need to be provided from a smaller number of
practices if staff become unwell.
If, over the course of the next few weeks, you do have to go to a
different surgery to the one you are used to, you might also see a
doctor or nurse who you are not familiar with. Whilst we realise
this could be inconvenient, we think it is important to keep people
safe, reduce the spread of Covid-19 and get the maximum benefit from
the healthcare resources which will be available. Your records will
still be accessible securely to you and to them, ensuring they are
able to provide you with the best possible care. A home visiting
service, for patients who are housebound, will be provided but
increasingly through practices working together.
Our clinical colleagues and support staff will be working flexibly
in order make these new arrangements work and, when circumstances
change to make it possible, GP surgeries across the area will resume
a normal service.
The way we access GP services
Click here for answers to some frequently asked questions that may
help you understand these changes.
What is eConsult?
eConsult is an online tool that offers adult patients
immediate self-help advice or can be used to send an online
consultation directly to their GP who will reply within 24 hours. It
may also help patients to manage certain conditions, without the
need to attend the surgery in person. The tool, mainly hosted on GP
practice’s websites also includes
signposting to other services and a symptom checker which can help
them establish whether they need a GP appointment.
Would you like to book an appointment with the doctor online?
Would you like to order your repeat prescription online?
All of this with internet banking type security
You can with
Please speak to our
receptionists if you wish to access online services.
Southampton GP's have a new initiative to provide patients access to
HUB Appointments are available from;
- 8am to 8pm every weekday
(including bank holidays)
- 8am to 4pm on Saturdays
- 8am to 2pm on Sundays
As a registered patient of Burgess
Road Surgery , we can book an appointment with a doctor or nurse for
you, just ask for a HUB appointment when you call us on 02380 676233
How to book a
Flu vaccination by injection, commonly known as the 'flu jab' is
available every year on the NHS to protect adults (and some
children) at risk of flu and its complications.
How do I go about getting a flu jab?
the world, 13 million people die from infectious disease every year. Over half
these people are children under the age of five. Most of these deaths could be
prevented with immunisation.
routine childhood immunisations
The surgery is closed on weekdays 6.30pm to 8.00am and all weekend from
Friday 6.30pm to Monday 8.00am.
Although the surgery is closed, there is always medical
help available for emergencies and urgent problems.
This service is available on
Recommended External Websites
(please note we have no control over external websites)
Feeling down? Need some support? Big White Wall can help. They
offer 24/7 anonymous online support, free to Burgess Road Surgery
residents. Here you can talk to peers and professionals that can
help you take control of your emotional health and wellbeing. Join
www.bigwhitewall.com and sign up with your postcode.
Big White Wall is an online community dedicated to helping your
mental and emotional wellbeing. Mental health does not define you
but opening up to others & taking ownership of how you’re feeling is
the first step in feeling better!
Don’t fight this alone. Visit
www.bigwhitewall.com to register for their supportive online
community with a wealth of guided support course & resources.
Is your child unwell? Who do you contact for help?
Advice from Wessex Health Professionals at your finger tips
All the choices in the NHS and more
Southampton Healthy Living's team offer a
free and confidential service to support clients across the City to
make lifestyle changes.
We will work with you to identify changes that you could make to
lead a healthier lifestyle and provide you with support and
You can call 111 when you need medical help fast but
it’s not a 999 emergency.
NHS 111 is available 24 hours a day, 365 days a year.
Calls are free from
landlines and mobile phones.
You should use the NHS 111 service if you urgently need medical help or advice
and it's not a life-threatening situation.
Find different health services. For example: GPs,
dentists, pharmacies and hospitals in the area where you live.
The website is independent from the Surgery computers.
All comments are most
This website is funded entirely by Burgess Road Surgery.
website does not host or receive funding from advertising or from the display of
Any problems or comments about the website please contact
Tamzen Hogben by post
This website is maintained by Tamzen Hogben
16 July 2020