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Welcome to
Burgess Road Surgery

   357a Burgess Road
SO16 3BD

Telephone  023 8067 6233
Fax  023 8067 2909

This website gives information about Burgess Road Surgery, the GP Doctors and Staff, and the services and facilities that are provided there. The Surgery is close to the University of Southampton.



During this difficult time, we want to assure you that we are still here for your health needs. It is especially important to remember that there are health problems other than COVID-19 that you may need help with and that if you have a medical emergency you still need to access urgent healthcare.
Please do not put off contacting us if you have a medical need, sometimes contacting us can prevent a hospital admission if we can treat you promptly. You can contact us via e-consult or telephone and we will conduct a remote assessment. This may mean we respond to queries via email, phone you or conduct a video consultation with you.

If you need to be seen face to face we can arrange to do this safely, following national guidance to minimise the risk of infection. We also have the ability to discuss your care with hospital specialists when needed. The hospital is still “open for business” and if you need hospital care we can support you with this.

Outside of our opening hours, if you have an urgent medical (physical or mental health) need please visit https://111.nhs.uk/
or call 111 if you cannot access the website.

If you develop symptoms of COVID 19 (new, continuous cough, fever ≥37.8) please go online or call 111 directly.
Thank you for your continued co-operation.


Statement from the NHS in Hampshire and the Isle of Wight

COVID-19: The way that general practice is changing
Over the last couple of weeks, you are likely to have noticed a marked difference in the way things are being done in general practice as we manage Covid-19. Thank you for adapting so quickly to these new ways of working.

To limit the spread of Covid-19, we have worked to reduce footfall through practices by using online consultation systems like e-consult, telephone appointments and video consultations to ensure we continue providing you with the care you need.

Our top priority is to keep our patients and staff safe whilst ensuring patients get the care they need. Keeping our staff healthy is crucial so that they can continue to care for everybody, therefore GPs and their staff have been working together with other local surgeries to develop a system which will be able to meet these changing needs.

From now on, when you contact your surgery for an appointment you will receive an initial assessment through e-consult (on the practice website) OR by telephone, by a suitably trained clinician. It is essential that you give an accurate and detailed description of your symptoms when asked. This will allow us to provide you with the most appropriate treatment.
If you have suspected Covid-19 symptoms and, following a telephone assessment, need to have a further face-to-face appointment, this may not take place at your usual GP surgery. Instead you may be directed to another local site that has been specifically set up to better deal with your needs.

If you need to have a non-Covid-19 related face to face appointment and do not have any Covid-19 symptoms, you may still be able to access your usual surgery. However, please be aware that this may change. Services may need to be provided from a smaller number of practices if staff become unwell.

If, over the course of the next few weeks, you do have to go to a different surgery to the one you are used to, you might also see a doctor or nurse who you are not familiar with. Whilst we realise this could be inconvenient, we think it is important to keep people safe, reduce the spread of Covid-19 and get the maximum benefit from the healthcare resources which will be available. Your records will still be accessible securely to you and to them, ensuring they are able to provide you with the best possible care. A home visiting service, for patients who are housebound, will be provided but increasingly through practices working together.
Our clinical colleagues and support staff will be working flexibly in order make these new arrangements work and, when circumstances change to make it possible, GP surgeries across the area will resume a normal service.

The way we access GP services has changed.
Click here for answers to some frequently asked questions that may help you understand these changes.

What is eConsult?

eConsult is an online tool that offers adult patients immediate self-help advice or can be used to send an online consultation directly to their GP who will reply within 24 hours. It may also help patients to manage certain conditions, without the need to attend the surgery in person. The tool, mainly hosted on GP practice’s websites also includes signposting to other services and a symptom checker which can help them establish whether they need a GP appointment.


Online Services

Would you like to book an appointment with the doctor online?
Would you like to order your repeat prescription online?
All of this with internet banking type security
You can with SystmOnline

Please speak to our receptionists if you wish to access online services.

Southampton Hub Service

Southampton GP's have a new initiative to provide patients access to medical help.

HUB Appointments are available from;

  • 8am to 8pm every weekday (including bank holidays)
  • 8am to 4pm on Saturdays
  • 8am to 2pm on Sundays

As a registered patient of Burgess Road Surgery , we can book an appointment with a doctor or nurse for you, just ask for a HUB appointment when you call us on 02380 676233

How to book a HUB Appointment?

Flu Vaccination

Flu vaccination by injection, commonly known as the 'flu jab' is available every year on the NHS to protect adults (and some children) at risk of flu and its complications.

How do I go about getting a flu jab?


Childhood Immunisations

Around the world, 13 million people die from infectious disease every year. Over half these people are children under the age of five. Most of these deaths could be prevented with immunisation.

List of routine childhood immunisations


Out of Surgery Hours

The surgery is closed on weekdays 6.30pm to 8.00am and all weekend from Friday 6.30pm to Monday 8.00am. 

Although the surgery is closed, there is always medical help available for emergencies and urgent problems. 

This service is available on  111


Recommended External Websites 
(please note we have no control over external websites)

Big White Wall

Feeling down? Need some support? Big White Wall can help. They offer 24/7 anonymous online support, free to Burgess Road Surgery residents. Here you can talk to peers and professionals that can help you take control of your emotional health and wellbeing. Join www.bigwhitewall.com and sign up with your postcode.

Big White Wall is an online community dedicated to helping your mental and emotional wellbeing. Mental health does not define you but opening up to others & taking ownership of how you’re feeling is the first step in feeling better!

Don’t fight this alone. Visit www.bigwhitewall.com to register for their supportive online community with a wealth of guided support course & resources.

Wessex Healthier Together - Medical Advice for children you can trust.

Is your child unwell? Who do you contact for help?

Advice from Wessex Health Professionals at your finger tips


NHS Choices

All the choices in the NHS and more

Southampton Healthy Living

Southampton Healthy Living's team offer a free and confidential service to support clients across the City to make lifestyle changes.

We will work with you to identify changes that you could make to lead a healthier lifestyle and provide you with support and encouragement.

NHS 111 Service

You can call 111 when you need medical help fast but it’s not a 999 emergency.
NHS 111 is available 24 hours a day, 365 days a year.
Calls are free from landlines and mobile phones.
You should use the NHS 111 service if you urgently need medical help or advice and it's not a life-threatening situation.

NHS Local services

Find different health services. For example: GPs, dentists, pharmacies and hospitals in the area where you live.


The website is independent from the Surgery computers.
All comments are most welcome. 
This website is funded entirely by Burgess Road Surgery.
The website does not host or receive funding from advertising or from the display of commercial content.

Any problems or comments about the website please contact Tamzen Hogben by post or phone

This website is maintained by Tamzen Hogben  
Last updated  16 July 2020