GP appointments and bookings
The way we access GP services has changed. Below are some
frequently asked questions that may help you understand these
Why can’t I walk into my GP practice?
The coronavirus (Covid-19) pandemic has forced us all to work
differently to help slow down the spread of the virus. All
healthcare settings are taking special measures to protect you, the
public and their staff. GP practices are working as hard as ever,
Where possible we want to avoid people having to wait inside a
waiting room together, as we know this increases the risk of the
virus spreading. Like hospitals and dentists, we have also had to
change how we offer our services to you.
If you do need to come in, then we can ensure there are a minimal
number of people in the practice, we can maintain social distancing
and keep patients and staff safe.
How do I get an appointment?
The easiest and most effective method is to use e-Consult through
the practice website, or you can telephone 02380 676233. You will
then be contacted by a clinician to talk through your symptoms
either over the phone, via email, or if needed and you have the
available technology, through a video consultation.
Why can’t I book a face-to-face appointment?
We have adapted the way in which you can get an appointment
quickly and safely.
Most patient’s health concerns can be managed over the phone or
via video consultation. This is why we are providing you with either
an initial phone call or video consultation to decide what would be
the best way to help. If we can support you without needing you to
come into the practice then we reduce the need for you to travel,
and reduce the risk of the virus spreading.
If you do need a face-to-face appointment, you will be invited to
attend the practice.
If we can ensure there are a minimal number of people in the
practice, we can maintain social distancing and keep patients and
What is e-Consult?
You can access e-Consult via the practice website
It lets patients consult with their own NHS GP online by
completing a quick form which is reviewed by the practice. After
reviewing your query, you will then be directed toward the most
appropriate help. This might be some advice on self-help, pharmacy
advice, an appointment with one of the practice clinical team or
another service. Your data is secure at all times – including during
a video consultation or telephone call.
What if I do not have access to a smartphone or web camera?
While technology has evolved and supports us all in many
different ways in our day- to-day lives, we appreciate not everyone
will have access to a smartphone or web camera for a video
We can still talk to you on your mobile phone or landline.
Will I need to wear a face mask if I come into my practice for
To help limit the spread of the virus, we are asking for all
patients aged 12 and over to wear a face covering when they come the
practice. This doesn’t have to be a face mask, but a cloth covering
which covers your mouth and nose while allowing you to breathe
comfortably. It can be as simple as a scarf or bandana that ties
behind the head. You can find additional information by visiting
How do I get a repeat prescription?
Primarily, we would like patients to use the NHS APP to request
repeat medications. This can be downloaded for free onto your iOS or
Android device. The app will link your phone to your GP record and
you can request medication once you have registered. You can also
submit e-consults using this app, alternatively patients can call us
and request repeat prescriptions (please note, this is only for the
duration of the pandemic).
How do I cancel or move a booked appointment?
Please call the surgery on 02380676233 to cancel or amend a
booked appointment (telephone or face to face)
How do I see a GP during the evening and weekends?
For evening and weekend access to GPs please either visit
111.nhs.uk or call NHS 111.
What if I am not registered with a GP practice?
You can call any GP surgery to get emergency treatment for up to
14 days if you are not registered with a GP or are away from home.
If your treatment will last longer than 14 days, you'll have to
register as a temporary or permanent resident. You can find more
information about this via www.nhs.uk and search ‘how to register
with a GP practice’.
If you are a resident in the area and need to register with a
practice, then it’s best to look at practices where your home falls
within its geographical boundaries. You can check a GP practice
boundary by visiting their website.
Once you have selected which practice you would like to register
with, make contact with them either by calling or visiting their
You will be asked to fill out a registration form and once it is
completed and returned, NHS England will transfer your medical
records to your new practice. They will also write to you to confirm
your registration with your chosen practice.
What do I do if I think I have coronavirus (Covid-19)?
The main symptoms of coronavirus are:
· high temperature – this means you feel hot to touch on
your chest or back
· new, continuous cough – this means coughing a lot for
more than an hour, or 3 or more coughing episodes in 24 hours (if
you usually have a cough, it may be worse than usual)
· loss or change to your sense of smell or taste – this
means you've noticed you cannot smell or taste anything, or things
smell or taste different to normal
If you are experiencing one or more of these symptoms then DO
NOT visit your GP practice. You should visit 111.nhs.uk/covid-19
or call NHS 111 if you cannot get help online.
You must self-isolate for seven days from when your symptoms
started. Anyone you live with, or in your support bubble, who does
not have symptoms must self-isolate for 14 days from when the first
person started having symptoms.
You must also ask for a test as soon as you start showing
symptoms. You can do this online – visit
06 July 2020
for top of the page