Reducing the DNA rate
(DNA = Did Not Attend)
Burgess Road Surgery prides itself on providing our patients
with good and rapid access to Doctors and Nurses by phone or in person with an
A large number of appointments are provided to cope with the
daily demand for appointments. Over the last few months it has been noted that
the problem of patients booking appointments but not attending is becoming a
The vast majority of patients are excellent at keeping their
appointments. However there is a significant minority of patient that make
appointments with the Doctor or Nurse or other Health Professional such as
Physiotherapist and then do not turn up for the appointment.
In January 2007 109 patients failed to attend their
In February 2007 95 patients failed to attend their appointments.
This is clearly a waste of precious health professional time. It
also affects patient care as patients who need to see the Doctor or Nurse can't
get appointments and patients who don't want to see the Doctor or Nurse have
blocked the health professional time.
How to manage your appointment.
(Many apologies to the vast majority of people who manage their
appointment well already)
book your appointment please make it on a day and time that you will be able to
note of the date and time in your diary, calendar, or somewhere.
are held up or unable to attend then phone and cancel or re-book the
Yes, it is that simple really!!!
What if I make appointments and do not attend repeatedly
To encourage people who are persistent offenders please remember
if you fail to attend repeatedly you may risk being removed from our NHS list
and advised to find another GP surgery.
for top of the page