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Reducing the DNA rate
(DNA = Did Not Attend)

Burgess Road Surgery prides itself on providing our patients with good and rapid access to Doctors and Nurses by phone or in person with an appointment system.

A large number of appointments are provided to cope with the daily demand for appointments. Over the last few months it has been noted that the problem of patients booking appointments but not attending is becoming a problem.

The vast majority of patients are excellent at keeping their appointments. However there is a significant minority of patient that make appointments with the Doctor or Nurse or other Health Professional such as Physiotherapist and then do not turn up for the appointment.

In January 2007 109 patients failed to attend their appointments.
In February 2007 95 patients failed to attend their appointments.

This is clearly a waste of precious health professional time. It also affects patient care as patients who need to see the Doctor or Nurse can't get appointments and patients who don't want to see the Doctor or Nurse have blocked the health professional time.

How to manage your appointment.

(Many apologies to the vast majority of people who manage their appointment well already)

When you book your appointment please make it on a day and time that you will be able to attend.

Make a note of the date and time in your diary, calendar, or somewhere.

If you are held up or unable to attend then phone and cancel or re-book the appointment.

Yes, it is that simple really!!!

What if I make appointments and do not attend repeatedly

To encourage people who are persistent offenders please remember if you fail to attend repeatedly you may risk being removed from our NHS list and advised to find another GP surgery.

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